What happens if tenants rack up a big energy bill?
Billing Better work with tenants throughout their tenancy to ensure that usage is understood and explained. Tenants know that if they use too much energy their bill is increased, likewise if they use less then they can get a refund.
Who deals with customer issues, for example if internet stops working?
Billing Better. We create WhatsApp group chats with tenants to provide the most simple and straightforward communication with a real UK based account manager (no chat bots).
How does your void management scheme work?
If you use our Bills Included package, we will pay for the energy bills within your properties during any void periods for up to 28 days.
Bills included is just for students, isn't it?
No! We're finding more and more professionals sign up to our service for the convenience of having all their bills managed in one place.